Frequently Asked Questions
The most popular questions about our exchange service. If you can't find an answer to your question, please contact us.
Scenario 1. Exchange at a floating rate
You create a request and send the asset. While the funds are being received and confirmed by the network, the market price may change. The exchange begins immediately after the asset is credited, and the final rate is calculated at that moment.
The rate is influenced by market fluctuations, liquidity of the trading pair, network fees, and conditions of trading platforms. As a result, the final amount may differ slightly from the preliminary calculation. For reasons of competitive and commercial feasibility, the service cannot disclose information about the sources of liquidity.
In case of a significant deviation, the service may notify you separately and request confirmation of the transaction.
Scenario 2. Exchange at a fixed rate
You choose a fixed rate and immediately see the final amount. All fees and possible market risks are already included. The rate is fixed for 15 minutes — this time is enough to calmly send the funds.
If the payment is received on time, the exchange is carried out strictly at the fixed rate.
Scenario 3. Payment delay at a fixed rate
If the funds are not received within 15 minutes, the fixed rate may be recalculated taking into account the current market situation. To avoid recalculation, it is recommended to send the payment without delays.
Scenario 4. Sharp market volatility
In case of sharp price fluctuations, the service may suspend the exchange, adjust the rate, and request your confirmation.
If the updated conditions do not suit you, a full refund of the funds is made without any deductions.
Memo, tag is needed to send cryptocurrency to centralized exchanges and other platforms, where this requisite is required for crediting funds to your wallet. If your wallet allows you to receive a transfer without specifying this requisite, then leave the field empty when creating an application
All applications on our website are processed within 10 minutes after the receipt of funds to us.
The time of receipt of the cryptocurrency depends on the network load.
Time of receipt of payment systems - 24 hours.
The time of receipt of an interbank transfer is possible within 5 working days.
Our exchange service is easy to use, to create an application, you need to do several steps:
1. Select the direction of the exchange using the columns Give and Receive
2. The minimum and maximum exchange amounts are indicated on the site in the section Give
3. Fill in all details
4. Click the Start exchange button
5. Pay for the application using the website link or the details provided
6. Click on the button I paid
7. Wait for receipt to your account, all applications are processed within 15 minutes after receipt of payment to our account
Our site has a mandatory verification procedure in some areas. It is necessary to verify your account and provide unlimited service. Verification is carried out in the personal account of our website. Register and go to the verification tab. Provide all required information. The check takes place within 15-30 minutes, after this time the status will be updated on the page: the passage of the second stage or a comment to correct the defect. After passing all the stages, you will be able to use our service without restrictions.