Scenario 1. Exchange at a floating rate
You create an order and send the asset. While the funds are being received and confirmed by the network, the market price may change. The exchange starts immediately after the asset is credited, and the final rate is calculated at this moment.
The rate is influenced by market fluctuations, liquidity for the trading pair, network fees, and trading platform conditions. As a result, the final amount may slightly differ from the preliminary calculation. For reasons of competitive and commercial expediency, the service cannot disclose information about liquidity sources.
In case of a significant deviation, the service may notify you separately and request confirmation of the transaction.
Scenario 2. Exchange at a fixed rate
You choose a fixed rate and immediately see the final amount. All fees and possible market risks are already included. The rate is fixed for 15 minutes - this time is enough to calmly send the funds.
If the payment is received on time, the exchange is carried out strictly at the fixed rate.
Scenario 3. Payment delay at a fixed rate
If the funds are not received within 15 minutes, the fixed rate may be recalculated taking into account the current market situation. To avoid recalculation, it is recommended to send the payment without delays.
Scenario 4. Sharp market volatility
In case of sharp price fluctuations, the service may suspend the exchange, adjust the rate, and request your confirmation.
If the updated conditions do not suit you, a full refund is made without any deductions.
MEMO or Tag (Destination Tag, Payment ID) — is a special digital identifier, necessary for the correct routing of cryptocurrency transfers. It is most often used when sending assets to wallets of centralized exchanges and large platforms, where many users share one common address. Without specifying this unique code, the exchange simply will not be able to determine which client your funds should be credited to.
Ignoring the MEMO field when transferring to an exchange wallet can lead to a serious delay in crediting or even loss of cryptocurrency assets. If you are withdrawing funds to your personal non-custodial wallet (for example, Trust Wallet, MetaMask or Ledger hardware), you do not need to specify MEMO or Tag. In such cases, when creating an exchange request in the Monetkins service, you can safely leave this field empty.
Always carefully check the requirements of the receiving party before initiating a transaction to avoid unforeseen complications. Our system automatically warns about the need to fill in this field for those cryptocurrencies where it is mandatory, for example, XRP, XLM, EOS or TON. If you accidentally forgot to specify a tag, immediately contact our round-the-clock support service.
Compliance with these simple rules guarantees a safe, fast and error-free exchange of your digital assets on the Monetkins platform.
All applications on our website are processed within 10 minutes after the funds are received by us.
The time of cryptocurrency arrival depends on the network load.
The arrival time of payment systems is 24 hours.
The arrival time of interbank transfer is possible within 5 working days.
Step 1
First, select the desired exchange direction in the special fields «You give» and «You get» on the main page. Be sure to pay attention to the minimum and maximum limits of the amount, which are automatically displayed in the calculator form. Enter the exact details of your wallet or bank card where the funds will be credited after the transaction is completed. Carefully check all the entered data, as their correctness depends on the successful and quick conduct of the transaction.
After filling out the form, press the «Start exchange» button for the system to generate a request with the current rate and payment details.
Step 2
Transfer the exact amount of funds to the specified details within the allotted time to fix the terms of the deal.
Step 3
Immediately after making the transfer, don't forget to press the «I have paid» button on the request page to notify our system.
Usually, the processing of a request takes no more than 15 minutes from the moment of actual receipt of funds to our accounts. If you have any questions at any stage, our round-the-clock support service is always ready to promptly assist you in chat or by email.
Account verification in Monetkins — is a simple and necessary procedure that ensures the security of your funds and compliance with international standards AML/KYC.
Passing the identity check allows you to remove restrictions on exchange amounts and get full access to all the features of our service. The verification process takes place directly in your personal account and takes only a few minutes if you have the necessary documents at hand. To start, you will need to upload a clear photo or scan of your ID, as well as confirm your current address. In some cases, depending on the chosen exchange direction or the amount of the transaction, the system may request additional information about the source of the funds.
We guarantee complete confidentiality and reliable protection of all personal data you provide using modern encryption protocols. Your documents are checked by the compliance service solely for the purpose of preventing fraud and ensuring transaction transparency. After successfully passing all stages of verification, your account receives an elevated status, which significantly speeds up the processing of future exchange requests. If you have difficulties uploading files or have questions about the list of required documents, our support service is ready to help you 24/7. Go through the verification today to use the services of the Monetkins crypto exchange as comfortably, safely and without any limits.